Privacy Policy

1 Introduction

Assemco Pty Ltd (ABN 44 656 860 791) is an Australian-owned manufacturing, assembly, packaging,
logistics and outsourcing company with operations based in Victoria, Australia. Our head office is
located at 2 Merrindale Drive, Croydon South VIC 3136. Assemco Outsourcing Melbourne Australia.
We respect your privacy and are committed to protecting your personal information. This Privacy
Policy explains how we collect, hold, use and disclose personal information (including sensitive
information) in compliance with the Privacy Act 1988 (Cth) (and the Australian Privacy Principles –
“APPs”) and, where relevant, the Privacy Act 2020 (NZ) and the New Zealand Privacy Principles.
By interacting with our website, using our services, becoming a customer, supplier, job applicant,
contractor or otherwise providing personal information to us, you agree to the collection, use and
disclosure of that information in accordance with this Privacy Policy.
If you are under 15 years of age, please ensure a parent or guardian reviews this policy and provides
the required consent before you provide personal information to us.

2 Scope and Who this Applies To

This policy applies to individuals in the following categories:

  • prospective or existing customers, clients, users of our services or outsourced
    manufacturing/assembly services;
  • website visitors, users of our online enquiry forms or sign-ups to newsletters;
  • job applicants, contractors, consultants and suppliers;
  • other individuals whose personal information we collect during our business operations (for
    example business contacts, logistics partners, subcontractors).

3 What Personal Information Do We Collect and How

We collect personal information that is lawful and reasonably necessary for our business
operations. The types of personal information we may collect include:

  • identity information (such as name, date of birth, gender);
  • contact information (such as postal address, delivery address, telephone numbers, email
    address);
  • business information (such as company, job title, ABN, business address, supplier details);
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  • transactional information (such as invoices, orders, delivery details, payment information,
    bank account or credit card details where required);
  • technical/online information (such as IP address, browser type, device information, cookies,
    usage data);
  • employment‐related information (for job applicants or contractors) such as CV, qualifications,
    references, background check data;
  • sensitive information only where necessary and with explicit consent (for example health or
    medical information if required by the engagement or event).
    We may collect personal information:
  • directly from you (via our website enquiry forms, email, telephone, in person);
  • via third parties (for example recruitment agencies, business contacts);
  • via our website or other online services (for example cookies, analytics);
  • via our logistics or supply chain processes (for example names and contact information of
    delivery personnel, subcontractors).

4 How We Use Your Personal Information

We may use your personal information for the following purposes:

  • to provide and manage our products, assembly, manufacturing, packaging, logistics and
    outsourced services;
  • to respond to your enquiries or requests;
  • to manage our customer and supplier relationships;
  • to facilitate the delivery of goods, coordinate logistics, deliveries and supply chain
    arrangements;
  • to invoice and process payments;
  • to manage job applications, contractor engagements or supplier onboarding;
  • to monitor, evaluate and improve our services, production efficiency, quality, and business
    development;
  • to conduct marketing communications (subject to your consent and our rights to send you
    certain service‐related notifications);
  • to manage and maintain our website, internal business systems, and IT infrastructure;
  • to comply with our regulatory, legal, audit, risk management and security obligations;
  • any other purpose related to the above or reasonably required by us in connection with our
    business.
    If we wish to use your personal information for a purpose other than those listed above, we will
    generally request your consent (unless otherwise permitted by law).

5 Disclosure of Personal Information

We may disclose your personal information to:

  • our employees, contractors, suppliers, logistics and transport partners, service providers and
    advisors (for example IT services, marketing agencies, mailing houses, freight/courier services,
    auditors, legal advisors);
  • our affiliated business units and outsourced manufacturing or assembly partners;
  • credit providers, insurers and credit rating agencies (where relevant);
  • regulatory bodies, government agencies, law enforcement or courts if required by law;
  • overseas recipients (see Section 6 below).
    We require our third‐party service providers and recipients of personal information to implement
    appropriate safeguards and maintain confidentiality of your personal information, wherever possible.

6 Disclosure or Storage of Personal Information Overseas

Some of the organisations with which we share your personal information, may be located outside
Australia (for example in cloud environments, offshore service providers or international logistics
partners). We will take reasonable steps to ensure that overseas recipients are subject to obligations
to protect your personal information in a manner comparable to the applicable Australian or New
Zealand privacy laws (for example through contractual terms or due diligence).
By submitting personal information, you consent to cross-border disclosure and storage of your
personal information in accordance with this policy.

7 Cookies and Online Tracking

Our website may use cookies and other tracking technologies to collect usage information (such as
pages visited, time spent on site, browser type, device type) and to improve your experience, for
analytics and marketing purposes. You can disable or block cookies via your browser but doing so
may affect your ability to use our website fully

8 Data Security and Retention

We are committed to protecting the personal information we hold against misuse, interference, loss,
unauthorised access, modification or disclosure. We implement appropriate physical, technical and
administrative security controls (consistent with ISO 27001 requirements) including:

  • encryption of data during transmission and where stored (where feasible);
  • access controls, role‐based access and restricted privileges;
  • monitoring of IT systems for vulnerabilities, intrusion detection and cybersecurity incidents;
  • secure backup and disaster recovery processes;
  • regular security awareness training for staff;
  • supplier and contractor compliance with our security requirements.
    We retain personal information for as long as is required for the purpose for which it was collected or
    as required by law (for example tax, audit, regulatory obligations). Once that period passes, we will
    either securely destroy or anonymise the information.

9 Assessing, Correcting and Deleting your Personal Information

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to
date. You may contact us at any time to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or out-of-date personal information;
  • request deletion of your personal information (subject to any legal or contractual obligations to
    retain the data).
    If we refuse to provide access or correction, we will provide you with a written notice of the reason for
    refusal and the process to make a complaint.

10 Marketing Communications and Opting Out

If you have provided your consent, we may send you marketing communications (via email, SMS or
phone). If you no longer wish to receive such communications, you may opt out by:

  • clicking “unsubscribe” or “opt out” in the communication;
  • contacting us directly at the contact details below.
    We will process your request promptly.

11 Complaints

f you wish to make a complaint about how we have handled your personal information, please
contact our Privacy Officer at the details below. We will investigate your complaint, respond in writing
within a reasonable timeframe and take appropriate action if required.
If you are not satisfied with our response, you may refer your complaint to:

  • the Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au (Australia);
    or
  • the Office of the Privacy Commissioner – www.privacy.org.nz (New Zealand).

12 Contact Information

If you have any queries about this Privacy Policy, wish to access or correct your personal information
or make a privacy complaint you can contact:
Privacy Officer
Assemco Pty Ltd
2 Merrindale Drive, Croydon South VIC 3136, Australia
Email: privacy@assemco.com.au
Telephone: (03) 9761 4118

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